Our Goal
Shipping Carriers
- Samples orders & Global Standard Air Shipping: UPS / FedEx / DHL
- Fast International Express (DHL / FedEx): Available upon request; contact our sales team to confirm freight quotation and schedule.
- Mass sea freight for bulk orders: Door-to-door DDP sea shipping with full customs clearance support for global large-volume shipments.
Delivery Time
Processing Time
2–5 business days for in-stock hair bundles.
Custom orders requiring bleaching, special gradient colors, double-drawn thick hair or exclusive textures need an extra 2–5 business days of production.
If you have urgent restocking demands for salon promotions, please reach out to us promptly to check workshop schedules and rush service fees.
- Shipping Time (after goods leave our warehouse)
- United States UPS: 2–7 business days
- Global Standard YunExpress Air: 5–12 business days
- DHL/FedEx Express: 3–5 business days (available by separate request only)
- Bulk DDP sea freight: 40–50 business days door-to-door, all duties included
Shipping Cost
International Regions
International shipping fees vary based on destination country, total weight and delivery method, which will be fully calculated and shown at checkout.
YunExpress standard air shipping covers most mainstream wholesale markets. Separate pricing applies to remote islands and inland territories.
For DHL/FedEx express and bulk sea DDP shipments, please contact our sales team for customized quotations.
Duties & Taxes (All International Shipments)
The recipient shall bear full responsibility for import duties, consumption taxes, VAT and official clearance fees stipulated by local customs authorities.
All such charges are collected by your local customs and not included in our product prices or shipping costs. We will not prepay, cover or reimburse any customs-related fees on your behalf.
Custom inspection procedures may extend delivery time beyond our estimated transit window.
If you refuse to accept the package due to unpaid import charges, or the goods fail customs clearance, all return freight, redelivery and storage expenses shall be borne by the buyer.
Important Shipping Terms
Shipping Address Modification
Once goods have been dispatched from our warehouse, address changes are no longer available. Any extra freight costs caused by delayed address revisions will be charged to the buyer.
Order Cancellation & Return Shipping Fees
If buyers cancel production or return finished goods due to personal preference reasons, all round-trip shipping costs shall be covered by the buyer.
Special Address Reminder
PO Boxes, APO and FPO military addresses in the US are supported, though delivery may take up to 6 weeks with slower tracking update frequency.
Delivery Claims & Lost/Damaged Package Rules
All wholesale shipments are fully insured during transit.
If your package is lost, severely crushed or has missing items upon receipt, please submit clear photos of the outer carton, damaged products and tracking number to customer service within 7 calendar days after delivery confirmation.
We will coordinate with logistics providers to file insurance claims, and arrange free re-production or corresponding compensation based on insurance settlement results. Claims submitted more than 7 days after delivery will not be processed.
Contact Us
Working hours support: WhatsApp / Phone +86 152 4051 7567
Off-hour inquiries:
Email:sales@shinehairfactory.com